Privacy policy.

Last updated: 11/04/2025

LV Recovery (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

This website is operated by Lucy House, trading as LV Recovery, based in the United Kingdom. LV Recovery offers services related to recovery from eating disorders, including email coaching, online courses, and downloadable resources.

If you have any questions, you can contact Lucy at:

Email: lv-recovery@outlook.com

2. Information We May Collect

We may collect and process the following types of information:

  • Personal information such as your name, email address, contact details, and any information you provide through forms or during coaching sessions.

  • Payment details when purchasing services or courses (handled securely by third-party processors).

  • Technical data including your IP address, browser type, time zone settings, and pages visited, through cookies and analytics tools.

3. How We Use Your Information

We may use your information to:

  • Provide and manage our services, including coaching and course access

  • Respond to your enquiries or support requests

  • Send you relevant updates, newsletters, or marketing (if you've opted in)

  • Improve our website and services through analytics and feedback

  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist in operating our services (e.g. email platforms, payment processors), under strict confidentiality agreements.

5. Data Storage and Security

We store your data securely and take reasonable precautions to protect it. Data may be stored on secure servers within the UK, EU, or other jurisdictions compliant with UK data protection laws.

6. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [Insert contact email].

7. Cookies

Our website uses cookies to improve your experience. You can adjust your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email Lucy at:

Email: lv-recovery@outlook.com